Privacy Policy
Effective Date: 25-04-2025
Welcome to MSPlus ("MSPlus", "we", "our", or "us"). We are committed to protecting the privacy and security of the personal information of all users — including students, parents, teachers, and school administrators — who interact with our platform.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use MSPlus. Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.
1. Information We Collect
We collect several types of information to operate effectively and provide you with the best experiences:
- Personal Information: Name, email address, phone number, home address, gender, date of birth, profile photos.
- Academic Information: Enrollment details, class schedules, attendance records, grades, behavior reports, and assignment submissions.
- Financial Information: Payment history, billing addresses, bank account details, and payment card information (processed via secure third-party payment providers).
- Technical Information: Device identifiers, IP addresses, browser types, operating system details, referring URLs, and usage patterns on our platform.
- Communication Data: Customer support interactions, feedback, survey responses, and messaging activity within MSPlus.
2. How We Use Your Information
We use your information in the following ways:
- To create and manage user accounts.
- To deliver educational services and administrative functions.
- To personalize your experience and present content tailored to your needs.
- To facilitate secure payments and billing operations.
- To respond to your inquiries, support needs, and technical requests.
- To communicate important updates, newsletters, promotions, and system alerts (where permitted by law).
- To monitor, maintain, and enhance the security and performance of MSPlus.
- To comply with applicable laws, regulations, and legal processes.
3. Sharing of Information
We do not sell, rent, or lease your personal data to third parties. We may share your information under the following limited circumstances:
- Authorized School Personnel: Information may be shared with school administrators, teachers, and other authorized personnel for academic and administrative purposes.
- Service Providers: We engage trusted third-party vendors (e.g., cloud hosting, payment processors) who assist us in operating our services, subject to strict confidentiality obligations.
- Legal Obligations: We may disclose your information to government authorities or law enforcement if required by applicable law, regulation, legal process, or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to a successor organization, subject to the protections described in this policy.
4. Data Protection and Security
We implement a variety of technical, administrative, and physical measures to safeguard your information, including:
- Data encryption during storage and transmission.
- Role-based access controls and authentication procedures.
- Secure cloud infrastructure with regular security assessments.
- Continuous monitoring for vulnerabilities and threats.
- Employee training on data privacy and security best practices.
However, no electronic transmission or storage system is fully secure. Therefore, we cannot guarantee absolute security, but we are committed to doing our best to protect your personal information.
5. Your Rights and Choices
You have several rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal data (subject to legal or operational retention requirements).
- Objection: Object to certain types of data processing, including marketing communications.
- Restriction: Request restriction of the processing of your data in specific situations.
- Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us at support@msplus.com.ng. We may request verification of your identity before fulfilling your request.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our audience is coming from. You can configure your browser settings to manage cookies, including blocking or deleting them. However, disabling cookies may affect certain functionalities of MSPlus.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Retention periods may vary depending on the type of data and the applicable legal obligations.
8. International Data Transfers
If you are accessing MSPlus from outside Nigeria, please be aware that your information may be transferred to, stored, and processed in Nigeria and other countries where we or our service providers operate. By using MSPlus, you consent to this transfer, storage, and processing of your information.
9. Third-Party Links and Services
Our platform may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of every external service you engage with through MSPlus.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will become effective upon posting to our platform, and we will take appropriate measures to notify you of significant changes. Continued use of MSPlus after any modifications constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, feedback, or complaints about this Privacy Policy or our privacy practices, please contact us at: